[Remote] Senior Manager, CEG Strategic Program Communications

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in AI-enhanced technology, dedicated to transforming how organizations work. The Senior Manager, CEG Strategic Program Communications, will lead the strategy and execution of internal communications across the CEG organization, ensuring alignment and engagement among global employees through effective communication plans and stakeholder relationships.

Responsibilities

• Develop and implement a cohesive internal strategy to coordinate and amplify awareness of organizational priorities and transformation goals
• Partner with executive and functional leaders to drive alignment, clarity, and engagement across critical programs teams through integrated communication plans, channels, and events
• Establish governance models, timelines, and reporting mechanisms for cascading information about strategic initiatives, ensuring visibility into progress, milestones and interdependencies (as appropriate).
• Oversee messaging related to strategic project workstreams, ensuring timely execution and stakeholder visibility of progress
• Use data and feedback to evaluate effectiveness, iterate messaging, and develop best practices
• Build and maintain strong relationships with executives, managers, and cross-functional teams
• Serve as a trusted advisor and change advocate, supporting stakeholders and employees through transformation and change initiatives
• Foster employee engagement and reinforce cultural values and the employee value proposition
• Support leadership in articulating and embedding transformation priorities across the organization
• Ensure transformation messaging is cohesive, timely, and connected to company priorities across all channels.
• Manage CEG program communication channels (e.g., CEG Teams channels) to ensure regular updates in-line with the defined and agreed to communication plan
• Partner with communications and HR to align messaging and engagement efforts with program milestones and events
• Lead adoption of new messaging technologies and tools, including utilization of AI for communication creation and employee engagement
• Integrate AI-powered tools and insights to enhance program workflows, communications and decision-making.

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience in internal communications management, organizational change management, or related fields, preferably in enterprise software/SaaS or technology environments
• Proven ability to lead communications strategy and execution at scale, especially during organizational transformation
• Experience advising and working with senior executives in dynamic, matrixed environments
• Expertise in storytelling, stakeholder engagement, and driving measurable business impact
• Demonstrated ability to leverage AI and technology to improve communications effectiveness
• Strong business acumen, strategic mindset, and comfort with ambiguity and fast-paced change
• Experience leading matrixed teams and building trusting relationships across diverse audiences

Benefits

• Health plans
• Flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs

Company Overview

• ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is http://www.servicenow.com.

Company H1B Sponsorship

• ServiceNow has a track record of offering H1B sponsorships, with 794 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role.