Strategic ServiceNow Expert

We're seeking a seasoned ServiceNow expert to drive strategic initiatives and maximize client investments.

This role involves hands-on configuration and development across major ServiceNow modules, as well as pre-sales efforts including proposal development and crafting Statements of Work (SOWs). As a trusted advisor, you'll help clients optimize their ServiceNow platforms through strategic roadmaps, governance, and process optimization.

• Lead engagements to assess current capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.

Key responsibilities include configuring and customizing ServiceNow modules, performing health scans, and managing integrations with third-party tools. Excellent communication and stakeholder engagement skills are essential for leading client workshops and translating business processes into technical solutions.

Our ideal candidate has 10+ years of hands-on ServiceNow experience, 3+ years in advisory consulting and technical delivery, and 5+ years in ServiceNow architecture, scripting, workflows, and integrations. They must also have experience in proposal writing, SOW creation, and client presentations, as well as excellent communication and stakeholder engagement skills. Required Skills and Qualifications

• Hands-on ServiceNow experience: 10+ years
• Advisory consulting and technical delivery: 3+ years
• ServiceNow architecture, scripting, workflows, and integrations: 5+ years
• Proposal writing, SOW creation, and client presentations
• Excellent communication and stakeholder engagement skills

As a seasoned ServiceNow expert, you'll enjoy a dynamic and challenging work environment that offers opportunities for growth and professional development.