ServiceNow Application Developer - Banking Domain

ServiceNow Workflow Developer

As a key member of our team, you will have the following responsibilities:

• Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation.
• Provide software coding and customization including screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development.
• Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
• Design, develop, test, and deploy various Service Now product needs in a banking environment within the SDLC.
• Own and drive enhancements to improve reliability and performance of existing solutions.
• Analyze risks, gaps in the existing environment/applications, and resolve them.
• Drive enhancing scalability, performance, and monitoring strategies for the existing platform.
• Collaborate with clients in requirement gathering and provide multiple logical solutions.
• Challenge existing solutions, processing, and suggest different ways to solve problems or improve stability.
• Build/improve run books for quality documentation and auditing purposes.
• Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team.

Requirements

• 8+ years of ServiceNow platform experience preferably in development and implementation.
• Hands-on experience with incident management, problem management, change management, knowledge management, service catalog, service-level management (SLM), workflows, and email notifications.
• Good understanding of core platform features, flow designer, ACLs, server-side APIs, and client-side APIs in ServiceNow.
• Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets, and system clone, upgrades in ServiceNow.
• Hands-on experience on development of custom scoped applications.
• Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration.
• Hands-on experience on working with Rest APIs.
• A fair understanding of MID Server Configuration, CMDB, discovery, and asset management.
• Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow.
• Demonstrated success at delivery of assignments with tight deadlines.
• Ability to work independently but strong team player with experience of working as part of a global team.
• Self-starter mind-set with the ability to share ideas, identify, and drive opportunities.
• Strong problem analysis skills to include the use of mathematical concepts to validate results.
• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail.
• Clear and concise communication with superior written and verbal communication skills.
• Manage and prioritize work effectively with minimal supervision.
• Must have good verbal and written communication skills with the ability to articulate the technical and functional aspects of the problem to senior stakeholders.
• Coordinate and solve complex technical data and transformation issues.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
• Answer how to technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation.