ServiceNow Program Manager

ServiceNow Program Manager Job Description

Define program scope, objectives, and success criteria, and manage comprehensive program plans and timelines for ServiceNow projects.

• Lead the program lifecycle from initiation to post-go-live transition, coordinating cross-functional teams and ensuring adherence to SDLC and Agile methodologies.
• Proactively identify and mitigate risks, manage program governance, and communicate program status and updates to stakeholders.

Required Qualifications:

• Extensive experience in program management, particularly with ServiceNow implementations.
• Deep knowledge of the ServiceNow ecosystem and its applications (e.g., ITSM, CSM, HRSD).
• Proven experience in managing cross-functional teams and complex projects.
• Strong understanding of Software Development Lifecycle (SDLC) and Agile methodologies.
• Ability to act as a Subject Matter Expert (SME) on the ServiceNow platform.