ServiceNow Business Analyst -no sponsorship available

Gables Search Group is a globally recognized company in internet infrastructure and cybersecurity, seeking a Technical Business System Analyst for their ServiceNow platform. The role involves supporting and enhancing the ServiceNow system while collaborating with internal teams to improve audit, compliance, and inventory operations.

Responsibilities

• As part of our client’s MIS team, you’ll play a hands-on role shaping and optimizing the company’s ServiceNow platform and related systems that support audit, compliance, and inventory operations.
• Design and deliver solutions within the ServiceNow platform — from gathering requirements and managing backlogs to testing and deploying enhancements and integrations.
• Collaborate across teams and technologies, working with internal stakeholders, vendors, and project teams to integrate COTS/SaaS solutions and drive continuous improvement.
• Take ownership of discovery and integration infrastructure (ServiceNow, UCMDB, Flexera), managing schedules, mid-servers, credentials, and patterns to ensure system health and data accuracy.
• Develop and support RESTful APIs, Linux scripting, and database integrations to enhance automation and performance across the application landscape.
• Apply analytical and architectural thinking to design scalable, secure, and compliant systems that connect seamlessly with Verisign’s broader technology ecosystem.
• Prototype, test, and refine ideas quickly, using your technical creativity to turn complex requirements into practical solutions.
• Ensure quality and maintainability through well-documented processes, strong testing practices, and concise technical communication with senior management.
• Contribute to continuous improvement, evolving our application platform to meet future growth, security, and operational needs.

Skills

• Must currently reside within the USA and live within a reasonable commute to Reston VA in order to work a hybrid schedule or relocate to the area with company.
• NO sponsorship available.
• 8+ years of IT experience (or 6+ with a master’s) with a strong background in ServiceNow—across modules such as ITSM, Change/Incident/Problem Management, Asset Management, CMDB, Release Management, GRC, or Vendor Risk Management.
• Experience with Software Asset Management (SAM) / IT Asset Management (ITAM) for both on-prem and SaaS environments; familiarity with tools like USU, SNOW License Manager, or HP Asset Manager is a plus.
• Working knowledge of RESTful web services, Linux, scripting, and technical audit platforms; strong OS and Web UI understanding.
• Exposure to Agile / Scrum methodologies (ideally using Jira, Confluence, or SharePoint) and experience across the full system life cycle.
• Strong analytical mindset and communication skills—able to translate complex issues into actionable solutions.
• Bachelor's degree in Computer Science, Engineering, or Information Technology or a related field.
• US Citizen/Green Card holder only. Company unable to offer sponsorship at this time.
• Familiarity with virtualization and containerization technologies such as VMware, AIX, KVM, Docker, and Kubernetes is a plus.
• Certifications in ServiceNow administration is preferred.

Benefits

• Stock options
• Bonuses
• Employee stock purchase plan
• Comprehensive benefits

Company Overview

• Gables Search Group connects professionals with job opportunities in various industries nationwide. It was founded in 2001, and is headquartered in Willoughby, Ohio, USA, with a workforce of 2-10 employees. Its website is https://gablessearch.com.