Senior Associate, ServiceNow IT Operations Management Implementation

Your Career Journey Begins at Crowe: At Crowe, we offer a rewarding career with the flexibility to balance work and life. You are valued for your unique contributions, and we are committed to your well-being and professional growth. For over 80 years, we have been dedicated to delivering exceptional service through innovation in our audit, tax, and consulting divisions. Join us to help shape the future of our industry while enjoying a collaborative environment.

Position Overview: We are seeking a technically skilled Senior Associate to bolster our growing ServiceNow ITOM (IT Operations Management) team. This role is perfect for an enthusiastic individual who enjoys hands-on development and configuration, primarily focusing on ITOM modules like Discovery, Service Mapping, and Event Management. You will work within a collaborative delivery team, creating scalable ServiceNow solutions that generate significant results for our clients. Key Responsibilities:

• Perform in-depth technical configuration and scripting for ServiceNow ITOM, including:
• Discovery patterns, probes, and sensors
• MID Server installation, configuration, and troubleshooting
• Event Management rule creation and alert correlation
• Service Mapping design and deployment
• Develop integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
• Convert technical requirements into scalable implementations that are supportable.
• Collaborate with Solution Architects and leads to ensure quality and alignment of solutions.
• Document processes clearly to maintain reusable documentation and development standards.
• Assist in system testing, UAT, deployment, and performance optimization.
• Participate in technical design sessions and code reviews.
• Occasionally engage clients during workshops, validations, or post-go-live support. Desired Skills:
• Proficient in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods.
• Solid understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling.
• Experience with third-party tool integrations like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
• Familiarity with cloud infrastructures (AWS, Azure, GCP) and hybrid environments.
• Exceptional troubleshooting skills related to MID Servers, connectivity, and system performance. Required Certifications:
• ServiceNow Certified System Administrator (CSA) is required.
• ServiceNow Certified Implementation Specialist (CIS) for Discovery, Service Mapping, or Event Management is required.
• Certified Application Developer (CAD) is preferred. Qualifications:
• 3+ years of professional experience.
• 2+ years of hands-on experience with ServiceNow ITOM.
• Proven track record in implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
• Able to deliver technical solutions independently with minimal supervision.
• Excellent written and verbal communication skills, especially in documenting complex technical logic.
• Comfortable working both independently and as part of a distributed team.
• Willingness to travel up to 30% for client engagements.

Why Choose Crowe?Your role in our ServiceNow practice allows you to harness your technical abilities and make a meaningful impact. You will collaborate with industry experts, develop powerful solutions, and deepen your expertise in ITOM in a supportive environment.

Our values of Care, Trust, Courage, and Stewardship guide us. We expect all employees to act with integrity and ethics at all times.

We offer a comprehensive total rewards package, reflecting our commitment to employee well-being. Discover how Crowe can support your growth!

Crowe is an equal employment opportunity firm and prohibits discrimination or harassment of any kind.

Position is full-time, and the employment function is within Information Technology, specifically in the fields of Accounting, Financial Services, IT Services, and IT Consulting.