ServiceNow Administrator

ServiceNow Administrator Job Description

The ServiceNow Administrator is responsible for maintaining, developing, and optimizing the company's ServiceNow environment. Key tasks include:

• Platform Operations & Maintenance: Ensure stable and secure operation through regular system checks, performance monitoring, patching, and upgrades.
• Implementation & Configuration: Implement and configure new ServiceNow modules and integrations with third-party systems, design efficient workflows, optimize performance, and ensure reliable data exchange using REST, SOAP, and IntegrationHub.
• Development & Automation: Design and develop ServiceNow components, workflows, and automations to enhance usability and operational efficiency, always following platform best practices and governance standards.
• Incident, Problem & Change Management: Handle 2nd-level support for ServiceNow-related incidents and problems, perform root cause analyses, manage change requests, and support release processes to ensure continuous improvement of platform operations.
• Collaboration & Continuous Improvement: Collaborate with internal teams and external partners to align ServiceNow capabilities with business requirements and contribute to a culture of stability, service quality, and innovation.

Requirements:

• Degree in Computer Science, Business Informatics, or comparable field, and at least 5 years of experience in ServiceNow administration within enterprise IT environments.
• Passion for building, maintaining, and evolving enterprise service platforms, with a strong focus on ServiceNow operations, ITSM processes, and platform governance. Certifications such as ServiceNow Certified System Administrator (CSA) are mandatory; ITIL Foundation or ServiceNow developing skills are a plus.
• Expertise in ServiceNow Administration, ITSM and CSM modules, IntegrationHub, REST/SOAP APIs, CMDB, JavaScript, and platform upgrades, as well as experience performing health checks and troubleshooting within complex enterprise environments.
• Strong analytical thinking, service orientation, and ownership, combined with effective communication and collaboration skills across teams.