ServiceNow ITOM Architect, Global Technology

Job Summary:

The ServiceNow ITOM Architect will design, architect, and innovate ITOM solutions with a cross-functional team accountable for processes and execution of IT Operations in Deloitte Technology.

• Design, architect, and innovate in the latest areas of IT Operations Management such as Observability, Event Management, Cloud Discovery, Service Mapping, Cloud Technologies, and the ServiceNow Common Data Services Model (CSDM).
• Craft guiding principles and standards for our organization and help implement them in real-time for our Operations teams.
• Work with diverse teams from varied levels across the organization and time zones.
• Foster and champion data-driven and machine learning capabilities to help operate our Services using modern architecture principles.
• Help integrate several leading-edge monitoring solutions into a common workflow engine using Service to automate remediation and self-healing techniques. About the Team:

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. Requirements:

• At least 5-7 years of experience designing and developing IT Operations Management enterprise-grade solutions (with a minimum of 2 years within the ServiceNow platform).
• Demonstrated experience with data governance and automation and their application to complex hybrid cloud and on-premise solutions.
• Excellent verbal and written communication and presentation skills to varied levels of stakeholders.
• Proven ability to work in, understand, and manage designs in a customer-focused fast-paced Process and Delivery team.
• Proven ability to influence at all levels, with a strong focus on business outcomes and managing ambiguity.
• Flexible work style, hours, and telecommuting presence is required.
• Thorough understanding of Event management process and its best practices.
• Ability to design solutions to create increased visibility to anomalies and reduce excessive noise via effect correlation.
• Prior experience recommending ITOM principles that integrate holistically with ITSM and/or ITIL processes for effective operations.
• Prior experience in professional services environment or similar.
• ServiceNow Certified Implementation Specialist, ITIL, and/or Agile certification (preferred).
• Experience with providing delightful customer experiences helping people understand and interpret the data needed to operate world-class services.