ServiceNow Project Manager/Business Analyst

ServiceNow Project Manager/Business Analyst

We are seeking a highly skilled ServiceNow Project Manager/Business Analyst to join our team at RSM.

Key Responsibilities:

• Provide analysis, development, and documentation of improvement opportunities.
• Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach.
• Evaluate Service Management business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Analyze diverse business requirements to be solved with automation on the ServiceNow platform.
• Effectively document and communicate your insights and plans to cross-functional team members and management.
• Work closely with clients, technicians, and managerial staff.
• Stay up to date with the latest industry knowledge of Service Management and enhancements to ServiceNow functionality, making recommendations on how they can be used to improve business processes.
• Act as a subject matter expert in ServiceNow and Enterprise Service Management. Design and develop applications and add-ons for the ServiceNow platform.
• Configure Workflow, Application UI, and Customize ServiceNow applications.
• Perform enhancement requests, including changes to UI, system properties, foundation content, and modifications to existing workflow.
• Perform upgrades and installations of ServiceNow.

Required Qualifications:

• Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or related field and/or a technology-focused MBA or comparable experience.
• ITIL 4 Foundation Certification or higher.
• ServiceNow Certified System Administrator (CSA) certification.
• Minimum of 2-4 years of previous experience delivering Information Technology Integration, Outsourcing, Performance Consulting, or Management Consulting Services.
• Minimum of 3 years of ServiceNow experience.
• Minimum of 2 years of experience working in a large organization or professional services firm. One full cycle ServiceNow implementation from initiation to implementation.
• Strong oral and written communication skills, including high-impact client-facing communications.
• Ability to work successfully in a team-oriented, collaborative environment.
• Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure.
• Core competencies include business analysis, project management, business process evaluation, and organizational change management.
• Experience delivering IT consulting services/solutions many of which encompass strategy, people, and process, technology, and infrastructure components.

Preferred Qualifications:

• ServiceNow Certified Implementation (CIS) certifications in one or more product lines.
• Involvement in implementation projects involving multiple ServiceNow applications and system integrations.
• Skills in workflow analysis, design, and process re-engineering principles.
• Client Scripts, ACLs, or providing general ServiceNow support and administration.
• XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP, and REST.