Enterprise ServiceNow Specialist

Job Title: Enterprise ServiceNow Specialist

Seize your opportunity to make a personal impact as a skilled ServiceNow expert supporting a national security program for a prestigious client at the highest levels of government in the nation's capital.

As a trusted ServiceNow specialist, you are the foundation of our overall approach to ServiceNow Migration. You act as the subject matter expert for our client and exhibit exceptional technical and customer service skills to resolve issues quickly and efficiently.

This is a full-time on-site position at our client's site in Arlington, Virginia.

You will help ensure today is safe and tomorrow is smarter by bringing professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. Key Responsibilities:

• ServiceNow Workflow Migration: Map, analyze, and translate legacy business workflows into ServiceNow, aligning them with ServiceNow capabilities and best practices.
• Legacy Application Integration: Work closely with business units to port functionality from a legacy application into ServiceNow, ensuring critical business logic and requirements are retained in the new system.
• ServiceNow Improvements: Identify limitations or gaps in the current ServiceNow implementation and propose workflow-driven improvements or customizations to enhance efficiency and user experience.
• Database Management: Manage backend databases supporting ServiceNow environments; maintain data integrity and optimize database performance.
• Data Migration & Queries: Create and optimize SQL/T-SQL queries for reporting and data migration, ensure data quality during transitions, and troubleshoot data-related issues in ServiceNow contexts.