ServiceNow IT Service Management Developer, Hybrid

The University of Maryland Medical System (UMMS) is seeking a highly skilled ServiceNow IT Service Management Developer to join our team. As a key member of our healthcare organization, you will be responsible for developing and implementing technical solutions on the ITSM platform.

You will work closely with a team of healthcare professionals to deliver solutions involving all aspects of service delivery, including ITIL Request, Incident, Problem, Change, Knowledge, Asset, and other modules designed to automate and add meaningful value to the organization.

Your primary responsibilities will include:

• Working with department and organizational stakeholders to research, analyze, and implement enterprise-wide solutions/capabilities/enhancements to support business/mission goals and objectives.
• Creating, maintaining, and enhancing Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, as well as integrations and workflows supporting operational integrity and ease of use.
• Maintaining Forms, Reports, Views, Workflows, Groups, and Roles, including custom Roles when necessary.
• Coordinating application and platform upgrades, including robust and complete test models.
• Troubleshooting and resolving problems; Orchestrate and automate tasks.
• Designing and developing solutions that leverage ITSM modules such as HR, ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript.
• Caching and training co-workers, and maintaining working relationships to coordinate development and maintenance of the ITSM system.
• Leading discovery sessions and process definitions with stakeholders and developers.
• Developing Reports, Dashboards, and analytical reports supporting business objectives and summarization of activities and trends.

This role requires a strong understanding of ITSM configuration processes, including health, maintenance, building, and configuring UI policies, actions, scripts, pages, and business rules. You should also have expertise in the ServiceNow platform and underlying modules, as well as ITSM processes.