ServiceNow Technical Lead

Servicenow Technical Lead

This role entails providing strategic IT support for the US Coast Guard program remotely. Key responsibilities include guiding service management strategy, planning, and delivery for efficiency and effectiveness, as well as contributing recommendations for implementation consideration.

• Develop queries, reports, and visualizations using ServiceNow modules and forms to drive data-driven decision making.
• Administer ServiceNow applications, including updating security and workflow configurations to ensure seamless operation.

Qualifications: Bachelor's with 12+ years of experience in IT service management, thorough knowledge of the ServiceNow System, and relevant technical skills.