Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM (Work From Home)

Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM (Work From Home)

Category: Information Technology

About TP

TP is a worldwide leader in digital business services. We offer cutting-edge, digitally-enhanced services to assist top brands in optimizing their operations sustainably and significantly.

With a workforce of over 500,000 enthusiastic individuals fluent in more than 300 languages, our global reach and local presence empower us to support our communities, clients, and the planet positively.

Benefits of Working with TP

• Comprehensive Training Paid for by the Company
• Competitive Salary
• Full Range of Benefits (Medical, Dental, Vision, 401k, etc.)
• Paid Time Off
• Programs for Employee Wellness and Engagement

TP and You

We blend advanced technology with personalized service using our deep industry and regional insights, aiming to make lives easier, quicker, and more secure. Our commitment is to assist companies in rapidly adapting to shifting needs, motivated by delivering excellence. You will be a vital part of this mission.

Our Chief Client Officer's journey from agent to leadership reflects the growth opportunities at TP. Here, your potential is limitless!

Purpose

We are in search of a skilled and energetic Solution Consultant to bolster our ServiceNow ITSM, CRM, and ITOM solutions. This role involves being a trusted advisor, demonstrating solution value, leading technical discussions, and facilitating successful sales activities.

This role is entirely remote, allowing you to work from home.

Your Responsibilities

• Work with sales teams to discern client requirements and recommend custom solutions using ServiceNow ITSM, CSM, and ITOM.
• Conduct engaging product demos, proof of concepts (POCs), and technical presentations to highlight ServiceNow's value.
• Interact with client stakeholders, from technical teams to executive leaders, to understand challenges and sync ServiceNow features with business objectives.
• Develop solution architectures and workflows to show how ServiceNow can enhance processes and solve client issues.
• Collaborate with sales and delivery teams on the creation of technical documentation, proposals, and responses to RFPs/RFIs.
• Keep informed on the latest in ServiceNow platform updates, features, and market trends to meet client needs.
• Assist in client workshops, discovery sessions, and in-depth technical discussions to boost confidence in ServiceNow solutions.
• Partner with internal teams to ensure congruence between proposed and deliverable solutions.
• Act as a technical intermediary during pre-sales, swiftly addressing client queries and concerns.

Qualifications

• Degree in Computer Science, Information Technology, Business Administration, or equivalent experience.
• At least 5 years in pre-sales or technical consulting roles, focusing on ServiceNow ITSM, CSM, and ITOM.
• Proven track record in designing and presenting complex technical solutions clearly.
• Mastery of ServiceNow platform capabilities and customizations.
• Firm grasp of ITIL frameworks and ITSM best practices.
• Exceptional communication, presentation, and interpersonal capabilities to engage varied audiences.
• Problem-solving skills with a client-centered approach.
• Commitment to ongoing education in new ServiceNow technologies.
• Experience with SaaS platforms or cloud solution pre-sales.
• Knowledge of integration technologies like REST/SOAP APIs.
• Familiarity with Now Assist and Creator Assist tools.
• Experience with telephony cloud solution integration (e.g., Genesys, Amazon Connect).
• Experience with ITOM-related monitoring tools.
• Project management experience or qualification (e.g., PMP, Agile/Scrum).

Required Certifications

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – CSM
• ServiceNow Certified Implementation Specialist – ITOM

Soft Skills

• Process Excellence
• Team Collaboration
• Clear Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurial Spirit
• AI Proficiency
• Data Literacy

oin Our TP Family

Our mission is to ensure a workplace where employees feel appreciated, motivated, and supported, enabling them to perform at their best. We believe that a happy and healthy workforce leads to increased productivity, creativity, and engagement.

We are dedicated to fostering a positive work-life balance and an inclusive culture where everyone is accepted and valued. TP is an Equal Opportunity Employer