F2F 2nd Round Interview || ServiceNow Platform Admin or CMDB Admin

Role 1 : Servicenow Platform Admin/Engineer

Location- mclean, va or plano, tx

client interview will be in person

Keywords : Servicenow Platform, Integrations, MID Servers

● Solid understanding of Servicenow Platform, MID Server Architecture, High Availability/Disaster

Recovery etc

● Lead the design and roll-out of complex ServiceNow Installations, ensuring they align with

industry best practices and client needs

● Building a new experience in the Servicenow support portal by adding and configuring

components, pages, and themes ;

● Experience with Enhancing the ServiceNow Virtual Agent with Now Assist to provide

conversational, context-aware self-service experiences for users

● Experience in creating and deploying custom GenAI skills unique to business workflows using the

Now Assist Skill Kit

● Proven experience as a Technical Architect or similar role, with a focus on designing and

implementing ServiceNow solutions.

● Up to date with the latest updates and features in the ServiceNow platform, advocating for their

adoption when relevant.

● Experience - 8 years +

Role 2: Servicenow and CMDB Admin- ITAM (HAM/SAM)

Keywords : HAM Pro, SAM Pro, CSDM, Asset Lifecycle Management, Asset Discovery Service Mapping

● Expertise in implementation/support of integration with ServiceNow CMDB/Asset Management

● Collaborate with IT, procurement, finance, and security teams to improve HAM,SAM activities with

broader IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives.

● SAM Pro Specific Skills

○ Configure and maintain the ServiceNow SAM Pro module, including software models,

discovery models, entitlements, and license metrics.

○ Execute regular reconciliation processes comparing discovered software installations

with purchased licenses (entitlements) to determine the effective license position (ELP).

○ Experience with scripting (JavaScript) and integrations (e.g., SCCM, Discovery)

● HAM Pro Specific Skills

○ Develop and implement strategies and automate processes for hardware acquisition,

receipt, deployment, maintenance, and secure disposal, ensuring compliance with ITAD

(IT Asset Disposal) standards.

○ Ensure HAM data integrity within the Configuration Management Database (CMDB),

leveraging ServiceNow Discovery and other integrations to populate CI data

automatically.

● Experience of developing and implementing integrations between ServiceNow and other

systems using APIs, web services, and middleware

● Experience building integration with procurement systems - Coupa and Zip

● Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server.