ServiceNow HR Product Analyst

Apple is where individual imaginations gather together, committing to the values that lead to great work! Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do! When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something - you’ll add something.

Description

The People Product Management (PPM) team is looking for an experienced ServiceNow Employee Relations product lead to partner with our People/HR teams to drive optimization through our enterprise technology solutions. The ideal candidate will have deep experience with ServiceNow HRSD, specifically within the Employee Relations module, and be self-directed, motivated, and comfortable working in a very fast-paced, hands-on environment. This role requires deep product expertise and experience with HR Employee Relations processes. As a ServiceNow Employee Relations product lead, you will play a pivotal role in driving the strategic direction, development, and implementation of solutions within the ServiceNow HRSD module. Collaborating closely with stakeholders and technical teams, you will assist in designing product solutions, defining requirements, and coordinating the execution and delivery of ServiceNow HRSD initiatives which improve the Apple team member experience, streamline People processes, and support strategic objectives. A key focus of this role will be the Employee Relations module, ensuring it effectively supports the workflows and process of users. This individual uses their extensive knowledge of the ServiceNow HRSD product to drive roadmaps, art of the possible conversations, and helps to set vision and strategy to drive continual improvement and value within the Employee Relations module.

Responsibilities

• Work with the People organization as well as other members of the ServiceNow HR product team to define the product vision, strategy, and roadmap for HR service delivery within the ServiceNow platform, aligning with strategic People team goals and objectives.
• Collaborate with partners, including business leaders, IS&T teams, and end-users, to gather and understand their requirements.
• Translate business needs into product solutions
• Assist in maintaining a prioritized backlog of features, improvements, and bug fixes based on business value and urgency.
• Participate in sprint planning, backlog grooming, and sprint reviews in collaboration with development teams
• Draft requirements and user stories, acceptance criteria, testing strategy and release plans
• Collaborate with UX designers to ensure a seamless and engaging employee experience.
• Stay informed about industry trends, emerging technologies, and ServiceNow platform updates related to HR service delivery in the Employee Relations space, and find opportunities for innovation and enhancements.
• Contribute towards continuous improvement of leading standard methodologies.
• Influence decisions and facilitate change management through collaboration and leadership.
• Maintain a level of constant and effective communication with leaders and subject matter authorities in a variety of business, functional and technology areas.
• Specifically, focus on the Employee Relations module, ensuring its alignment with legal requirements, company policies, and standards in employee relations management.
• Collaborate with Employee Relations business partners and specialists to understand their workflows and challenges, and translate those into effective ServiceNow solutions.
• Ensure the confidentiality and security of sensitive employee relations data within the ServiceNow platform.

Minimum Qualifications

• 5+ years of ServiceNow HRSD product experience, particularly in HRSD modules such as Case and Knowledge Management for Employee Relations, Employee Center Pro, Employee Journeys, and Employee Document Management.
• Proven experience configuring, customizing, and implementing the ServiceNow Employee Relations module.
• Experience delivering global, enterprise HR solutions that can scale
• Experience evaluating solution options and formulating business cases
• Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
• Ability to use data and analysis to drive decision-making
• Outstanding communication and facilitation skills
• Experience presenting to senior leadership
• Proven success in creating efficient business processes and willing to challenge the status quo
• Demonstrated ability to complete multiple tasks under pressure
• Drives change laterally across regions and organizations using influence skills
• Maintains a positive attitude.
• Thrives in ambiguous work environment
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• Solid understanding of Employee Relations principles, practices, and legal requirements.

Preferred Qualifications

• Master's degree preferred
• Familiarity with configuration of ServiceNow HRSD features and functionality
• Leadership and mentoring abilities.
• Ability to collaborate with team members in a virtual setting.
• ServiceNow Certified Implementation Specialist (CIS) - HRSD certification.
• Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus
• Experience with integrations between ServiceNow HRSD and other HR systems (e.g., Workday, PeopleSoft) related to Employee Relations data.
• Experience with data privacy and security regulations (e.g., GDPR, CCPA) as they relate to Employee Relations data.
• Experience in Employee Relations, HR, or Legal roles, with a focus on investigations.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

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