Senior Experience Architect

Overview

Servicenow transforms how work gets done with innovative AI-enhanced technology.

The ServiceNow Partner Design Studio seeks a Senior Experience Architect to champion human-centered design in partner-branded solutions using an AI-first approach. Responsibilities

• Lead AI-First Experience Design to accelerate discovery, ideation, and prototyping across partner engagements.
• Guide partners through the end-to-end design journey, from insight to activation, framing opportunities, mapping value, and shaping differentiated experience strategies on the Now Platform.
• Facilitate collaborative sessions that merge design thinking, service design, and AI-enabled research to uncover pain points, reimagine workflows, and test new experiences.
• Translate insights into clear narratives and visual frameworks that articulate the