ServiceNow Administrator

Job Summary

ServiceNow Administrator is a full-time position that requires configuring and maintaining the ServiceNow SPM/EAP modules, managing user access, building custom dashboards, and developing integrations between ServiceNow and external systems. Responsibilities

• Configure and maintain ServiceNow SPM/EAP modules, including workflows, business rules, and UI policies to align with SAFe practices.
• Manage user access, roles, and permissions to ensure users have correct access to platform's features and data.
• Build and maintain custom dashboards, reports, and visualizations to provide actionable insights into Agile/SAFe portfolio execution and delivery performance.
• Develop and support integrations between ServiceNow and external systems (e.g., DevOps toolchains) to enable end-to-end portfolio traceability.
• Partner with business stakeholders, senior leadership, and Agile teams to gather requirements, define process maps, and configure ServiceNow solutions aligned to SAFe's portfolio, ART and Team structures.
• Support standardization of processes and enforce enterprise-wide Agile practices within ServiceNow EAP to improve portfolio transparency and flow.
• Troubleshoot, investigate, and resolve platform issues, providing ongoing technical support and guidance to end users.
• Create and maintain comprehensive documentation, user guides, and training materials to improve adoption and support self-service.
• Provide expert advice and consultation on technical and functional aspects of ServiceNow SPM/EAP, ensuring scalability and enterprise readiness.
• Collaborate on tool evaluations, testing, and recommendations for new features, plug-ins, or upgrades to enhance platform capability.
• Ensure timely delivery of configurations and enhancements in line with PI and Sprint cadence, managing multiple priorities in a fast-paced environment. Requirements
• Must be a U.S. Citizen with ability to pass background investigation.
• Bachelor's degree in Computer Science, Software Engineering, Information Management Systems or related discipline.
• 5+ years of experience as a ServiceNow Developer or Administrator.
• 5+ years of experience in a SAFe or Agile environment.
• Advanced experience with ServiceNow implementations.
• ServiceNow Application Developer certification.
• Experience with extending the ServiceNow schema to custom applications.
• Strong background with relational databases (e.g., MySQL, Oracle).
• Business Rules, Script Includes, UI Actions, Scheduled Jobs experience - all scripted aspects of the ServiceNow system.
• ServiceNow client and server-side JavaScript and the ServiceNow APIs expertise.
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
• Customizing ServiceNow using UI Pages, UI Macro, CMS using CSS, HTML, Jelly, Service Portal, or other equivalent experience.
• Experience presenting and conducting demo reviews with client stakeholders. What You Can Expect

At CACI, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose – to ensure the safety of our nation.