Software Asset Management Specialist

About the Role

We are seeking a Software Asset Management (SAM) Specialist to oversee and optimize our software assets across the organization. The ideal candidate will have hands-on experience with tools such as ServiceNow SAM Pro, Flexera, or Snow License Manager, and a strong understanding of software licensing, compliance, and lifecycle management.

Key Responsibilities

• Manage day-to-day Software Asset Management (SAM) operations using ServiceNow SAM Pro, Flexera, or Snow License Manager.
• Oversee software discovery, normalization, and reconciliation processes to maintain accurate inventory.
• Maintain and update license entitlements, contracts, and compliance records within ServiceNow.
• Analyze software usage data to identify optimization and cost-reduction opportunities.
• Ensure ongoing compliance with software licensing agreements and audit requirements.
• Partner with IT, procurement, and business stakeholders to manage the full software lifecycle.
• Develop and distribute regular reports on software inventory, utilization, and compliance status.
• Provide audit support by delivering accurate and timely software asset information.
• Troubleshoot and resolve SAM tool issues, including ServiceNow SAM Pro configurations.
• Contribute to continuous improvement by assisting in SAM Pro module enhancements and workflow optimization.
• Stay informed on emerging trends in software licensing and SAM technologies.

Required Skills & Qualifications

• Proven hands-on experience with ServiceNow SAM Pro, Flexera, or Snow License Manager.
• Strong understanding of various software licensing models (SaaS, subscription, perpetual, etc.).
• Familiarity with key software publishers (Microsoft, Adobe, Oracle, IBM, etc.).
• Proficiency in Excel and reporting/analytics tools.
• Strong analytical mindset with excellent attention to detail.
• Exceptional communication and stakeholder management skills.
• ServiceNow Certified Implementation Specialist SAM certification preferred.