IT Support Specialist at ServiceNow, Baltimore, Maryland

ServiceNow is a leading technology company headquartered in Santa Clara, California, with a strong presence in Baltimore, Maryland. We are known for our cloud-based platform that delivers digital workflows to help businesses streamline their operations and enhance productivity. At ServiceNow, we are committed to innovation, excellence, and creating a positive impact in the tech industry.

Key Responsibilities For IT Support Specialist:

• Provide technical support to internal users on hardware, software, and network-related issues
• Troubleshoot and resolve IT problems in a timely manner to minimize downtime
• Install, configure, and maintain computer systems and peripherals
• Collaborate with IT team members to ensure smooth operations and system functionality
• Document IT processes, procedures, and troubleshooting steps accurately
• Assist in IT projects and initiatives to improve overall IT infrastructure

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proven experience as an IT Support Specialist or in a similar role
• Strong knowledge of Windows and Mac operating systems
• Familiarity with networking concepts and troubleshooting techniques
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and work efficiently in a fast-paced environment

Desired Skills:

• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
• Experience with ServiceNow platform or other IT service management tools
• Knowledge of cloud computing technologies (e.g., AWS, Azure)
• Understanding of ITIL framework and best practices
• Proficiency in scripting languages (e.g., PowerShell, Python)

Compensation & Benefits: The annual salary range for the IT Support Specialist position at ServiceNow in Baltimore, Maryland, is competitive and commensurate with experience. In addition to a competitive salary, we offer a comprehensive benefits package that includes health insurance, retirement plans, paid time off, professional development opportunities, and a vibrant company culture that promotes work-life balance.

How to Apply: To apply for the IT Support Specialist position at ServiceNow, please visit our careers page on our company website and submit your resume and cover letter outlining your qualifications and interest in the role. We look forward to reviewing your application and potentially welcoming you to our dynamic team at ServiceNow in Baltimore, Maryland.