ServiceNow Application Analyst, ITOM, CMDB

Empowering IT operations through a world-class CMDB requires vigilance and expertise.

In this role, you will be responsible for maintaining, optimizing, and ensuring the ongoing health, accuracy, and reliability of our CMDB. You will partner closely with technical stakeholders, data owners, and process managers across IT, Security, and Service Management to uphold the integrity of our CMDB and drive operational excellence.

You will monitor and maintain the CMDB's ongoing health, accuracy, and completeness, ensuring it meets organizational standards and stakeholder needs. This includes performing day-to-day operational tasks, such as data quality reviews, reconciliation, CI lifecycle management, and exception handling.

You will identify, diagnose, and resolve issues impacting the CMDB, either independently or in collaboration with ServiceNow developers and other technical teams.

Key responsibilities include:

• Monitoring and maintaining the CMDB's ongoing health, accuracy, and completeness
• Performing day-to-day operational tasks, including data quality reviews, reconciliation, CI lifecycle management, and exception handling
• Identifying, diagnosing, and resolving issues impacting the CMDB

To succeed in this role, you will need:

• 3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment
• Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management
• Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement

This is a 100% remote opportunity with a preference for EST or CST time zones.