ServiceNow Solutions Architect/Developer

Maximus Aidvantage is seeking a dynamic and experienced ServiceNow Solutions Architect/Developer to lead the implementation and maintenance of our ServiceNow instance. This role is ideal for someone with a strong foundation in ITSM and ITIL processes and the ability to tailor those processes within the ServiceNow platform.

As a key member of our team, you will be responsible for:

• Customizing the ServiceNow platform, including configuring workflows, process automations, and system notifications.
• Developing custom applications utilizing ServiceNow's App Engine architecture.
• Coordinating with technical teams and external stakeholders to present use cases and offer expert guidance in solution implementation.
• Providing hands-on development and delivery while suggesting overall architectural improvements.

Essential Duties and Responsibilities:

• Oversee the design, development, testing, and implementation of critical functionality and proof of concepts.
• Collaborate with clients to establish effective strategies and frameworks.
• Architect and design robust application solutions.
• Guide developers and provide developmental support when needed.
• Document and diagram application functionality based on business requirements.

Program Specific Duties and Responsibilities:

• Work closely with stakeholders to gather requirements, perform gap analysis, and develop deployment strategies aligned with ITSM/ITIL processes.
• Configure and customize ServiceNow applications, including workflows, reports, and integrations.
• Ensure ongoing system maintenance following ServiceNow best practices.
• Troubleshoot deployment issues and maintain testing protocols for upgrades.
• Create and maintain detailed technical documentation, including system design and operational procedures.

Minimum Requirements:

• Bachelor’s degree in a related field.
• 7-10 years of relevant professional experience or equivalent combination of education and experience.

Program Specific Requirements:

• At least 7 years of IT experience in an enterprise environment.
• 3+ years of proven architecture, technical knowledge, and ServiceNow configuration and implementation experience.
• Demonstrated experience with multiple large-scale ServiceNow implementations, including version upgrades.
• Familiarity with the App Engine Management Center.
• Proficiency in server-side and client-side scripting.
• Experience with integration technologies.
• Deep understanding of ServiceNow platform features, especially ITOM, ITAM, SPM, GRC, and CMDB.
• ServiceNow Implementation certification and ServiceNow Certified System Administrator (CSA) certification are required.
• Expert knowledge in ServiceNow performance, availability monitoring, and configuration management.

Additional Requirements:

• Must be eligible to obtain Government Clearance.
• Must be a U.S. citizen and currently reside in the U.S.
• Must pass a criminal background check and not be delinquent on any federal student loans.

Employment is contingent upon obtaining and maintaining a favorable clearance. A PIV-I card is required and must be picked up in person.

EEO Statement: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Pay Transparency: Compensation is based on various factors, including job location, education, training, experience, and market analysis. The annual salary range is $120,000.00 - $160,000.00.

Accommodations: Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability.