HRIS Business Partner - ServiceNow Lead Developer (Remote)

Overview: We are seeking an experienced HRIS Business Partner to lead the development and maintenance of our HRIS systems from a business function perspective. As a key member of our HRIS team, you will collaborate with HR, IT, and business partners to design, develop, and customize solutions within ServiceNow to improve and streamline HR processes and workflows. Responsibilities:

• Design, develop, configure, and customize solutions within ServiceNow to improve/streamline HR processes and workflows
• Collaborate with HR, IT, and business partners to gather requirements, recommend solutions, and deliver enhancements aligned with organizational goals
• Provide continuous support and improvement to Employee Center portal(s) and Now mobile app
• Ensure compliance with data security and privacy standards within the ServiceNow HRSD environment
• Develop or maintain Virtual Agent topics based on business needs
• Conduct thorough testing in development environment and work closely with IT to move development to production
• Troubleshoot and resolve technical issues ensuring optimal performance within the HRSD module
• Assist in system upgrades/patches through testing, reporting, and analysis of changes
• Identify new HR needs and software products to fulfill these needs
• Act as a liaison between HRIS and internal HR departments to ensure entire department system needs are being met
• Develop and maintain a strong working knowledge of the HR system to effectively utilize its capabilities
• Provide training support to end-users and others in the department
• Perform other duties as assigned
• *Qualifications:**
• Bachelor's degree in a related field
• Five (5) years or more experience in an HRIS or IT environment, with a minimum of 3 years specializing in ServiceNow implementation, administration, and support
• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist - HR (CIS-HR) are highly preferred
• Hands-on experience with ServiceNow HRSD configuration, including HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro
• Experience with developing in ServiceNow (e.g. service catalogs, Virtual Agent, Flow Designer) is required
• Experience with integrations between ServiceNow and other HR systems (e.g. Workday) is preferred
• Experience with scripting in ServiceNow (e.g. Business Rules, Client Scripts, UI Actions) is preferred
• Proficient in Microsoft Office products (Access, Excel, Word, PowerPoint, and Outlook) advanced required
• Broad knowledge of Human Resources function, information needs, reporting requirements, workflow, and functional technology solutions intermediate required
• *Benefits:**
• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan
• Compensation ranges for the position are between $90,000 and $105,000 per year, depending on experience and qualifications