ServiceNow Platform Admin

Role: ServiceNow Platform Admin / Engineer

Location: Plano, TX / Richmond, VA (Hybrid)

Key Skills: ServiceNow Platform, Integrations, MID Servers

Job Description:

We are seeking a skilled ServiceNow Platform Admin/Engineer to lead complex ServiceNow installations and integrations, ensuring reliability, scalability, and optimal performance across environments.

Responsibilities:

• Lead the design, configuration, and deployment of complex ServiceNow implementations aligned with best practices.
• Administer and maintain the ServiceNow platform, including MID Server setup, integrations, and system health monitoring.
• Ensure platform high availability, disaster recovery readiness, and performance optimization.
• Develop and enhance the ServiceNow support portal by configuring pages, components, and themes.
• Implement and extend ServiceNow Virtual Agent using Now Assist to deliver intelligent, context-aware self-service experiences.
• Create and deploy custom GenAI skills tailored to specific business workflows using the Now Assist Skill Kit .
• Collaborate with cross-functional teams to identify automation opportunities and streamline ITSM, ITOM, and CSM processes.
• Stay current with the latest ServiceNow features, advocating for innovation and adoption of new capabilities.

Qualifications:

• 6+ years of hands-on experience with ServiceNow platform administration and engineering.
• Strong understanding of MID Server architecture , integrations, and API-based connectivity.
• Experience with Virtual Agent, Now Assist, and GenAI capabilities in ServiceNow.
• Solid knowledge of ServiceNow architecture, configuration, and governance practices.
• Proven experience leading ServiceNow upgrades, migrations, and large-scale deployments.