Senior ServiceNow Administrator

The Senior ServiceNow Administrator plays a key role in supporting core network services, including email, anti-virus, application deployment, data delivery, server hardware, operating systems, directory services, network printing, backup, and recovery services.

This role requires strong knowledge of various technologies, such as email (DNS, SMTP), enterprise client/server applications, mobile device technologies, anti-virus systems, Citrix, ZENworks, Snapshot, AdminStudio, Thinstall, FTP, interface products, enterprise server operating systems, server hardware, network storage, network printing, directory services, IP Services, and enterprise backup and recovery systems.

• Supports daily operations of assigned systems, troubleshoots issues, and resolves problems
• Provides exceptional customer service, communication, and human relationship skills
• Identifies and manages complex problems and issues with assigned systems Responsibilities
• Utilize standard and ad-hoc procedures to perform problem resolution
• Track and report problem status and escalate in a timely manner
• Produce and maintain technical documentation on assigned systems
• Maintain data in network management for accuracy
• Document and update telecommunications and networking technical standards and procedures

This position involves rotating call schedule for after-hours technical support and performing other duties as assigned by management or designee.