ServiceNow Platform Senior Support Administrator

Title:ServiceNow Platform Senior Support Administrator

Location: Remote

Duration: 12 months We're seeking a seasoned ServiceNow Administrator (7 9 years) to lead the operational support, maintenance, and optimization of our ServiceNow environment. This role demands deep expertise in platform administration, ITIL processes, and ServiceNow best practices.

• *Key Responsibilities:**
• Administer and optimize ServiceNow platform (ITSM, HRSD, CSM, CMDB)
• Manage users, roles, access controls, and platform health
• Perform upgrades, patching, and ensure release compliance
• Troubleshoot incidents and service requests
• Oversee workflows, catalog items, UI policies, and business rules
• Manage integrations via MID Server, REST/SOAP APIs
• Enforce governance, security, and data quality standards
• Collaborate with architects/developers on change management
• Leverage Flow Designer and automation tools
• Mentor junior admins and support end-user training
• *Required Skills:**
• Strong ServiceNow architecture and configuration experience
• Proven integration skills and ITIL/CSDM knowledge
• Familiarity with ATF, Instance Scan, and platform health tools
• Excellent communication and problem-solving abilities
• Experience leading admin/support teams