ServiceNow Solution Architect

Job Summary

Join CAI as a ServiceNow Solution Architect! In this key role, you will lead the innovative development, implementation, and management of ServiceNow products and solutions, ensuring they align with our organizational goals and compliance standards.

About CAI

CAI is a distinguished global technology services firm composed of over 8,500 dedicated associates worldwide, generating annual revenues exceeding $1 billion. With a rich 40-year history, we specialize in merging talent with technology to create substantial value for our clients and communities. Our commitment to fostering neurodiversity in the enterprise sets us apart as we deliver customized solutions across both public and commercial sectors.

What You'll Do

• Product Development and Lifecycle Management: Lead the entire ServiceNow product lifecycle from planning to post-deployment support. Monitor product performance and manage delivery timelines.
• Cross-Functional Leadership: Drive collaboration across diverse teams, including technical experts and business stakeholders, fostering a motivated and goal-oriented environment.
• Application Governance & Oversight: Define and enforce governance policies to ensure consistent standards across all ServiceNow applications.
• ServiceNow Platform Management: Oversee platform configuration and manage enhancements and integrations with strict adherence to best practices.
• CMDB & Discovery Tool Oversight: Direct the management of the CMDB to ensure data accuracy and oversee the implementation of the ServiceNow Discovery tool.
• Agile and Iterative Delivery: Support agile methodologies to enhance project delivery responsiveness and flexibility.
• Stakeholder Communication: Clearly articulate technical information and project status to diverse audiences, promoting transparency and collaboration.
• Continuous Improvement: Propose and implement process enhancements to elevate product delivery and platform performance.
• Documentation and Reporting: Maintain comprehensive records of configurations and produce regular reports to track project and product readiness.
• Training and Support: Provide training sessions and support to internal teams and end-users, ensuring smooth transitions with new ServiceNow capabilities.

What You'll Need

Required:

• 7+ years in IT product development, with experience in managing timelines and release planning.
• 5+ years leading technology solution delivery in complex environments.
• Proficient in ServiceNow development, implementation, and enhancement.
• Experience with CMDB governance and ServiceNow Discovery tool implementation.
• Excellent communication skills with the ability to convey complex information effectively.
• Familiarity with collaborative tools such as SharePoint 365 and Azure DevOps.
• ServiceNow System Administrator Certification.

Preferred:

• Experience in aligning ServiceNow products with enterprise architecture principles.
• Hands-on experience with prototyping and solution testing.
• Familiarity with government IT programs or large-scale projects.
• Certifications such as Certified Implementation Specialist or Project Management Professional.

Physical Demands:

• This role involves sedentary work primarily involving office-based tasks.

Compensation:

The position offers a competitive pay range of $85 - $95 per hour, influenced by various factors including experience and education. Benefits include medical, dental, and vision insurance, access to a 401k retirement plan, and paid time off as per applicable laws.

Location: This position is fully onsite in Tallahassee, FL.