ServiceNow ITAM Specialist

ServiceNow ITAM Specialist

We are seeking a highly skilled ServiceNow ITAM Specialist to lead the setup, implementation, configuration, deployment, and training for our Software Asset Management Module (SAM) within our organization.

• Lead the setup and implementation of ServiceNow SAM module, including configuration, integrations, and deployment.
• Collaborate with internal stakeholders to define requirements, workflows, and reporting needs.
• Provide training and knowledge transfer to internal teams for ongoing configuration, support, and management of the ServiceNow SAM module.
• Establish processes for software discovery, normalization, reconciliation, and lifecycle management.
• E nsure alignment with IT Asset Management (ITAM) best practices.

Necessary Knowledge, Skills, and Experience:

• Proven experience in successfully implementing, configuring, deploying, and operationalizing the ServiceNow SAM module.
• Strong understanding of ITAM and SAM principles.
• Experience with ServiceNow Discovery, Software Model Library (SML), and Normalization Data Services (NDS).
• Experience with SaaS license management and integrations, including visibility into SaaS usage and entitlements.
• Proven experience configuring vendor-specific modules, including Microsoft, SUSE Linux, RedHat Enterprise Linux, and Oracle as part of SAM.
• Proven experience with utilizing discovery tools such as Microsoft SCCM and Intune, and their integration with ServiceNow.
• Familiarity with license models (e.g., per-user, per-device, concurrent subscription) and compliance.
• Ability to integrate SAM with other ServiceNow modules.
• ServiceNow certifications.

Expected Deliverables:

• A fully configured and operational ServiceNow SAM module, integrated with existing ServiceNow components and external discovery tools (e.g., SCCM, Intune, etc.).
• Integration with CMDB and procurement systems as needed.
• Automated workflows for software reclamation and license alerts.
• Documented SAM processes and workflows, including software lifecycle management, license reconciliation, and compliance tracking.
• Integration of SaaS license data into ServiceNow.
• Implementation of KPIs, dashboards, and reports for visibility and optimization.
• Training materials and knowledge transfer sessions for internal teams.
• Post-go-live support plan and internal ownership transition.