Head of Retail

Job Description

The Head of Retail & Hospitality Go to Market (GTM) AMS is a specialized role that reports directly to global Retail & Hospitality industry leadership and collaborates locally with ServiceNow's Americas sales teams and global core functions within the company (e.g., marketing, product, customer success, and implementation partners) to identify and adapt ServiceNow Retail solutions for the Americas retail market.

This individual will serve as the primary contact for related pursuits within the Americas market, engaging with senior and C-suite stakeholders, enhancing our messaging, communications, and experiences with an industry-specific perspective, and addressing their challenges and needs.

They will align closely with our core and solution account teams, covering both Retail and Hospitality but with a strong focus on QSR, restaurants, hotels, and grocery to develop and close strategic industry opportunities.

This leader is responsible for five key areas: