Principal Product Manager, AI Evaluation Tools

At ServiceNow, we're committed to making the world work better for everyone. Our AI Experiences and Innovation organization drives our Agentic AI strategy and roadmap to be the AI platform for business transformation.

We need someone to help build simple, yet powerful experiences that allow our customers to build and deploy agentic AI systems and models with more confidence and minimal human intervention.

You'll have strong customer empathy and an innovative mindset to understand new capabilities customers need to assess accuracy, performance, and quality of agentic AI systems and models.

Your responsibilities will include:

• Transforming customer ideas and feedback into a cohesive product vision and roadmap.
• Defining product requirements and managing development & testing by release.
• Communicating priorities, plans, and customer outcomes to internal stakeholders.
• Partnering with ServiceNow AI research teams to plan experiments and feature development.