ServiceNow Developer-ITSM

Position: ServiceNow Developers [5X Mid-Level & 5X Senior Level]

Location: Farmers Branch, TX (Hybrid – 2-3 days onsite)

Contract: 6-month Contract-to-Hire

Project Overview

The client is launching a strategic initiative to modernize and automate IT services and operations by transitioning to a new ServiceNow instance. This effort is part of the main program, which includes multiple workstreams such as ITOM, CMDB, ITSM, End User Experience, and more. The goal is to enhance regulatory compliance, operational efficiency, and overall effectiveness.

Top Skills – Must Haves

• Mid-level: 4–6 years of ServiceNow development experience
• Sr – level: 7-10 years of ServiceNow development experience
• Jobs, workflows, scripting, and platform configuration
• Hands-on experience with Employee Experience, HR Service Delivery (HRSD), or Employee Center Pro
• Familiarity with Integration Hub and REST/SOAP APIs
• Strong understanding of ITSM and enterprise service management principles
• Excellent communication and collaboration skills

Key Responsibilities

• Design and develop solutions using ServiceNow’s Employee Experience Suite
• Collaborate with HR, IT, and Facilities teams to gather requirements
• Build and maintain employee journeys, case management workflows, and self-service portals
• Customize and configure ServiceNow applications using Flow Designer, UI Builder, and Script Includes
• Integrate ServiceNow with third-party systems
• Ensure platform performance, scalability, and security best practices
• Participate in Agile development cycles

Nice to Have

• API integration experience