Overview

ServiceNow Lead Engineer I - Platform Operations at KPMG US. This is a hybrid work opportunity.

KPMG is seeking a ServiceNow Lead Engineer I - Platform Operations to join our Digital Nexus technology organization. Responsibilities

• Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
• Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
• Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
• Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
• Manage platform health, monitoring performance, and maintaining integration points
• Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications
• Minimum five years of recent practical experience developing, and supporting ServiceNow in an enterprise environment
• Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred. Minimum of a high school diploma or GED required; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is preferred
• Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module such as IT Service Management (ITSM), HR, Customer Service Management (CSM), or SecOps is preferred
• Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules; strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API)
• Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment
• Must be authorized to work in the U.S. without visa sponsorship now or in the future

KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity. KPMG is an equal opportunity employer and complies with all applicable laws regarding recruitment and hiring. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Follow salary range information and benefits details on the KPMG US Careers site.

Los Angeles County applicants: material job duties and fair chance considerations apply as described in our policies. Seniority level

• Mid-Senior level Employment type
• Full-time Job function
• General Business

We are an equal opportunity employer. No phone calls or agencies please. Follow the KPMG US Careers site for salary ranges and benefits details.

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