Pre-Sales Solutions Consultant for ServiceNow ITSM, CSM, ITOM

About TP

TP is a leading global digital business services company, dedicated to empowering the world’s top brands by streamlining their operations in meaningful and sustainable ways. With a diverse team of over 500,000 passionate individuals speaking more than 300 languages, our extensive reach and community involvement make us a positive force for our clients and the environment.

Why Join TP?

• Comprehensive Paid Training
• Competitive Salary
• Robust Benefits Package (Medical, Dental, Vision, 401k, etc.)
• Paid Time Off
• Employee Wellness and Engagement Initiatives

Your Role

We are on the lookout for an experienced and dynamic Pre-Sales Solutions Consultant to enhance our ServiceNow offerings in IT Service Management (ITSM), Customer Relationship Management (CSM), and IT Operations Management (ITOM). As a crucial member of our team, you'll act as a trusted advisor to prospective clients, demonstrating the value of our solutions and facilitating successful sales engagements.

This position is 100% remote.

Key Responsibilities

• Work closely with sales teams to comprehend client requirements and propose tailored solutions utilizing the ServiceNow ITSM, CSM, and ITOM platforms.
• Execute compelling product demonstrations, proof of concepts (POCs), and technical presentations to illustrate the benefits of ServiceNow solutions.
• Engage with client stakeholders, including technical teams and executive leadership, to pinpoint challenges and align ServiceNow capabilities with business objectives.
• Design solution architectures and workflows, emphasizing how ServiceNow can optimize processes and resolve client pain points.
• Coordinate with sales and delivery teams to produce technical documentation, solution proposals, and responses to RFPs/RFIs.
• Stay informed on the latest ServiceNow features, capabilities, and market trends to ensure our solutions evolve in line with client needs.
• Facilitate workshops, discovery sessions, and technical deep dives to instill confidence in ServiceNow solutions.
• Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.
• Serve as a technical liaison between clients and internal teams throughout the pre-sales process, addressing inquiries and concerns promptly.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a relatable field, or equivalent professional experience.
• At least 5 years of experience in pre-sales or technical consulting, with a strong focus on ServiceNow's ITSM, CSM, and ITOM products.
• Proven ability to design and present complex technical solutions in a clear and engaging manner.
• In-depth knowledge of ServiceNow platform capabilities, including workflows, integrations, and customizations.
• Solid understanding of ITIL frameworks and ITSM best practices.
• Exceptional communication, presentation, and interpersonal skills, with the ability to engage both technical and non-technical audiences.
• Strong problem-solving skills and a customer-first mindset.
• Commitment to continual learning of new ServiceNow technologies.
• Experience in pre-sales for SaaS platforms or cloud-based solutions.
• Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools.
• Experience with Now Assist and Creator Assist.
• Experience integrating common telephony cloud solutions (e.g., Genesys, Amazon Connect).
• Experience with ITOM monitoring tools and related strategies.
• Project management experience or certification (e.g., PMP, Agile/Scrum).

Required Certifications:

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications:

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• ServiceNow Certified Implementation Specialist - ITSM
• ServiceNow Certified Implementation Specialist - CSM
• ServiceNow Certified Implementation Specialist - ITOM

Soft Skills:

• Process Excellence
• Collaboration
• Effective Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurial Spirit
• AI Proficiency
• Data Literacy

Become a Part of the TP Family

At TP, we are committed to fostering an environment where every employee feels valued, inspired, and supported. We believe that happy and healthy employees are more productive and engaged. We are dedicated to providing a workplace that promotes well-being and a healthy work-life balance, surrounded by a positive, supportive, and diverse culture where everyone feels welcome and appreciated.

TP is an Equal Opportunity Employer