Renewal Account Manager

Job Description:

• Negotiate all facets of renewal contracts to maximize contract value and customer relationship.
• Identify customer needs and demonstrate account management capabilities.
• Maintain licensing models knowledge to provide sales and customers assistance.
• Monitor customer health metrics and develop risk mitigation strategies.
• Regularly update management and escalate when needed.
• Engage customers in conversations around renewal readiness.
• Ensure continued engagement and customer value realization for multi-year contracts.

Requirements:

• 5+ years experience in Renewal Account Management or Customer Success capacity.
• Advanced proficiency with contract renewal processes.
• Excellent customer management skills, including sales, account management, and customer service.
• Personal initiative to identify process improvement areas.
• Strong work ethic and quota achievement.