Pre-Sales Solutions Consultant for ServiceNow ITSM, CSM, ITOM

Category: Information Technology

About TP

TP is a global leader in digital business services, dedicated to delivering innovative, digitally powered solutions that help the world's top brands enhance their operations in meaningful and sustainable ways.

With a workforce of over 500,000 motivated and diverse individuals speaking more than 300 languages, our extensive global reach and local presence empower us to positively impact our communities, clients, and the environment.

What We Offer

• Comprehensive Paid Training
• Competitive Salaries
• Full Benefits Package (Medical, Dental, Vision, 401k, and more)
• Generous Paid Time Off
• Employee wellness and engagement programs

Join TP and Make a Difference

Fusing high-tech innovation with personalized service and extensive industry knowledge, we aim to simplify and enhance lives through our solutions. Our commitment to excellence paves the way for you to grow as a key player in meeting client needs and driving success.

At TP, we value career progression, exemplified by our Chief Client Officer's journey from agent to executive leadership. Here, your potential is limitless!

Your Role

We are in search of an accomplished Solution Consultant specializing in ServiceNow ITSM, CRM, and ITOM. In this pivotal position, you will act as a trusted advisor to prospective clients, demonstrating the significant value of our solutions and facilitating successful sales interactions.

This role is fully remote.

Your Responsibilities

• Work alongside sales teams to understand client requirements and propose customized solutions utilizing ServiceNow ITSM, CSM, and ITOM platforms.
• Deliver engaging product demonstrations, proof of concepts (POCs), and technical presentations to illustrate the advantages of ServiceNow solutions.
• Collaborate with client stakeholders, including technical teams and leadership, to identify pain points and align ServiceNow capabilities with their business objectives.
• Create solution architectures and workflows that showcase how ServiceNow can optimize processes and resolve client challenges.
• Partner with sales and delivery teams to prepare technical documents, solution proposals, and responses to RFPs/RFIs.
• Stay updated on new ServiceNow platform features and market trends, ensuring our offerings meet the evolving needs of clients.
• Facilitate client workshops, discovery sessions, and technical discussions to build confidence in our ServiceNow solutions.
• Coordinate with internal teams to ensure proposed solutions are aligned with our delivery capabilities.
• Serve as a technical liaison between clients and internal teams throughout the pre-sales process, responding to inquiries and concerns efficiently.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent experience.
• A minimum of 5 years of experience in pre-sales or technical consulting roles, focusing on ServiceNow ITSM, CSM, and ITOM products.
• Proven capacity to articulate and present sophisticated technical solutions effectively.
• Expertise in ServiceNow platform functions, including workflows, integrations, and customizations.
• A solid understanding of ITIL frameworks and ITSM best practices.
• Exceptional communication, presentation, and interpersonal skills, capable of engaging both technical and non-technical audiences.
• Strong problem-solving abilities with a client-focused approach.
• Commitment to ongoing training in new ServiceNow technologies to maintain up-to-date skills.
• Experience in pre-sales for SaaS platforms or cloud-based solutions.
• Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools.
• Experience with Now Assist and Creator Assist.
• Experience integrating popular telephony cloud solutions (e.g., Genesys, Amazon Connect).
• Background with monitoring tools and strategies related to ITOM.
• Project management experience or certification (e.g., PMP, Agile/Scrum certifications).

Required Certifications:

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications:

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• ServiceNow Certified Implementation Specialist ITSM
• ServiceNow Certified Implementation Specialist CSM
• ServiceNow Certified Implementation Specialist ITOM

Essential Soft Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Become Part of Our TP Family

We strive to create an environment where employees feel valued, inspired, and empowered to bring their best selves to work. Our belief is that happy and healthy employees are more productive, creative, and engaged. We are dedicated to fostering a workplace that supports work-life balance and is enriched with positivity and support. Inclusion and diversity are at the core of our culture, ensuring everyone feels welcome and respected.

TP is an Equal Opportunity Employer.