ServiceNow AIOps Operations Expert

Operational Excellence in ServiceNow AIOps

About the Job

We seek a seasoned professional with 8+ years of experience working with the ServiceNow platform, particularly in ITOM / AIOps modules. As a Remote ServiceNow AI Ops Support Engineer, you will provide operational support for AIOps capabilities in ServiceNow.

Key Responsibilities:

• Provide operational support for AIOps capabilities in ServiceNow
• Monitor and troubleshoot data ingestion pipelines from monitoring tools
• Maintain and enhance correlation rules, anomaly detection policies, and alert suppression logic
• Collaborate with ITSM teams to ensure incidents and alerts are generated and routed appropriately
• Perform root cause analysis (RCA) and contribute to continuous improvement of noise reduction and RCA capabilities
• Collaborate with platform engineers and developers to configure and support automation workflows
• Maintain documentation, dashboards, and runbooks for operational visibility
• Support upgrades, testing, and patching of AIOps-related applications and integrations
• Partner with cross-functional teams to improve service health insights and predictive capabilities