Principal Engagement Manager

Principal Engagement Manager

This role will manage key internal and external initiatives to add significant value to customers and help the organization innovate. Key Responsibilities:

• Manage cross-functional projects and teams, senior-level business executives, and customers.
• Provide regular updates to customers and internal executive teams.
• Navigate each phase of the project and manage cross-functional teams.
• Initiate and participate in strategic initiatives that impact the tactical approach to the effort.
• Develop and present the value proposition to customers.
• Mentor team members to achieve engagement deliverables. Qualifications:
• Experience with AI integration into work processes, decision-making, or problem-solving.
• Implementation experience with ServiceNow products in hospitality, retail, manufacturing, or telecommunications.
• Minimum of 10 years of high-tech/SaaS industry experience.
• 6+ years in Customer Engagement roles.