ServiceNow Lead Developer / Digital Technology Architect

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Job Title: Digital Technology Architect / ServiceNow Lead Developer

Industry: Manufacturing / Heavy Equipment

Office Locations

• Preferred: Global Headquarters Oshkosh, WI (Relocation assistance available)
• Alternate Locations:
• Hagerstown, MD
• McConnellsburg, PA

Hybrid/Remote: Hybrid (onsite 3 days per week)

• Must be authorized to work in the United States (W2 only; no sponsorship or C2C) *

Job Overview

As a ServiceNow Lead Developer, you will serve as a technical leader within the Digital Technology team, responsible for the architecture, development, and optimization of the ServiceNow platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

Additional responsibilities include driving process improvement, innovation, and fostering a culture based on customer obsession, agility, results, and entrepreneurship.

Your Impact

• Lead the design, development, and implementation of ServiceNow solutions tailored to business requirements.
• Drive platform enhancements through ServiceNow upgrades and new feature implementations, including participation in semi-annual upgrades.
• Demonstrate advanced knowledge of ServiceNow modules like ITAM and ITOM to drive best practices and efficiencies.
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long-term resolutions.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Apply advanced experience with SDLC or Agile methodologies to ensure on-time, within-budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and workstreams to drive business process optimization and ROI.
• Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards.
• Partner with cross-functional stakeholders and business leads to educate, present, and showcase design impacts and innovations.
• Function as an agent for change in process optimization and strategic technology planning.

Must-Have Skills

• Strong knowledge of web technologies including REST/SOAP APIs, HTML, and JavaScript.
• Strong ServiceNow development skills.
• Experience with ITSM / ITOM modules.

Nice-to-Have Skills

• ServiceNow certifications such as Certified Application Developer or Implementation Specialist.
• Familiarity with ITIL and enterprise service management frameworks.

Minimum Qualifications

• Five (5) or more years of ServiceNow development or implementation experience.
• Knowledge of ITIL, COBIT, financial planning, and budgeting.
• Strong written and verbal communication, customer service, stakeholder alignment, relationship building, problem-solving, and leadership skills.

Standout Qualifications

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience managing enterprise IT platforms, including ServiceNow and/or integration platforms like Boomi.
• Proven experience leading ServiceNow implementations and custom development.
• Knowledge of ITIL, DevOps, and Agile methodologies.
• Experience in AI/ML-driven automation and self-service solutions.