ServiceNow ITSM Expert

Job Overview:

We are seeking a seasoned IT service management expert to develop and maintain high-performing ITSM applications on the ServiceNow platform.

Key Responsibilities:

• Design, build, and deploy scalable ITSM solutions that meet business needs.
• Customize and configure ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management.
• Collaborate with cross-functional teams to gather requirements and deliver solutions that meet customer expectations.
• Implement ITIL best practices within the ServiceNow platform to optimize IT service delivery.
• Conduct code reviews, testing, and documentation to ensure quality and compliance with industry standards.
• Troubleshoot and resolve issues related to ITSM applications and the ServiceNow platform.
• Stay updated with the latest industry trends and technologies to drive innovation within the organization.