IT Service Management and Identity Governance Expert

Looking for a challenging role that leverages your technical expertise and passion for innovation? This ServiceNow developer position is an excellent fit. As a member of our team, you will collaborate with top-tier clients to deliver cutting-edge IT service management and identity governance solutions. ServiceNow Developer

• ITSM & IGA Implementation

The ideal candidate has hands-on experience designing and implementing ITSM and IGA modules, along with expertise in workflow automation, integration, and user interface customization. Key Responsibilities:

• ITSM Module: Design and develop Incident, Problem, Change, Request, and Knowledge Management modules. Implement Problem Management features such as inactivity monitors, notifications, and RCA workflows. Construct Change Management workflows including CAB approvals and risk calculators. Configure CMDB data models and health dashboards. Develop Service Catalog items for onboarding, transfers, and terminations. Ensure consistent UI across native and workspace views.
• IGA Module: Develop and test JML workflows for identity provisioning and deprovisioning. Integrate with Active Directory, M365, and disconnected systems using APIs. Implement RBAC logic and birthright access provisioning. Develop automated test scripts (ATF) for access workflows. Configure reporting and logging for audit and compliance tracking.

Requirements & Experience: 5+ years of ServiceNow development experience. Proficient in scripting languages like JavaScript, GlideRecord, and Flow Designer. Background in IGA workflows and access governance. Knowledge of PowerShell, M365, and Active Directory. Hands-on experience with ServiceNow ATF, UI Policies, and Business Rules.

Professional Certifications: Required: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) Preferred: Certified Implementation Specialist

• ITSM -