Custom ServiceNow Application Developer

About the Role

This is an exciting opportunity for a seasoned ServiceNow developer to work on high-profile projects. Key Responsibilities:

• Development and Customization:
• Design, develop and configure custom ServiceNow applications
• Implement ServiceNow scripting (Business Rules, Client Scripts, Script includes, UI)
• Create and optimize workflows, approval processes, and automation solutions using Workflow, Flow, and Playbooks
• Create and update taxonomy, widgets, and content in both ESC Pro and GSP Pro portals
• Implement and enhance Service Catalog items
• Develop automated notifications, escalations, and reports for improved operational efficiency
• Develop Automated Test Framework testing scripts for changes
• Conduct unit and integration testing on new or updated business process workflows
• Support system and user acceptance testing and provide defect resolution
• Develop release management documentation for each production change
• Create dashboards and reports per business requirements
• Troubleshoot and mitigate reported defects
• Provide level of effort estimates for new application development projects
• Provide data conversion, if needed
• Training:
• Develop training materials in an approved format for each implemented workflow including end-user documentation, presentation materials, scenarios and exercises, self-guided tutorials, and help tools
• Create Knowledge Base articles
• Knowledge Transfer:
• Document configuration and implementation procedures and provide the documentation to the application administrators and developers
• Provide knowledge transfer sessions with the key ETS staff on the configuration and implementation of ServiceNow applications to ensure application administrators and developers can support the system
• Provide mentoring and guidance to ServiceNow system administrators and developers
• Collaboration: