ServiceNow Administrator

Description:

Company Overview

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

When you feel like you belong, work is no longer work – it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we’re doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

As a member of the Corporate Apps team, the Associate Systems Engineer will be responsible for the administration and support of Paylocity’s ServiceNow environments. This person will help manage ServiceNow roles and permissions, maintain CMDB discovery schedules and validate Configuration Item data, maintain Hardware Asset data, and assist with implementing and maintaining IT Service Management.

The Associate Systems Engineer will also work closely with other ServiceNow Engineers on future projects as well as business stakeholders to fulfill requests and enhancements. This person should be familiar with various ServiceNow Products (CMDB, HAM, ITSM, etc.), and understand how the ITIL framework can be leveraged to create best practices.

Who you are:

• Self-motivated with a proven track record in ServiceNow administration.
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• At ease working at all levels of the organization to capture and compile business requirements.
• Understands the ServiceNow Discovery and Configuration Management processes and methodology. Knowledgeable about Discovery Probes, Sensors and identifier rules.
• Comfortable with CI classes and their relationships.
• Experience with Hardware Asset Management and asset types
• Experience with IT Service Management and service catalog
• Understands the needs to standardize processes and build this into the design for best ITIL practices.
• Leverages both proven and innovative technology approaches to solve challenging business problems.
• Possesses excellent communication and collaboration skills.

During the first six months, you will:

• Establish routines with CI owners to ensure CMDB health and data accuracy
• Troubleshoot issues with CMDB discovery jobs
• Work with Paylocity’s asset team to maintain and enhance Hardware Asset Management
• Create and maintain ServiceNow roles and permissions
• Contribute to continual service improvement by leveraging personal knowledge and best practice in solving complex business problems.
• Create and maintain ServiceNow internal documentation
• Help with the implementation of IT Service Management

Required Experience:

• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
• B.S. degree in Computer Science, MIS or equivalent preferred.
• Minimum of 3 years hands-on ServiceNow Process and Development/ Admin experience.
• Advanced experience with ServiceNow implementations and maintenance and upkeep of ServiceNow CMDB.
• Comfortable deploying discoveries in a multi-datacenter environment with ServiceNow Discovery and Configuration Management processes.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Experience with setup and troubleshooting with Discovery mapping, schedules, patterns, and transformation of class data and restructuring.
• Experience setting up multiple MID servers, checking for their connectivity to various other data center components and troubleshooting issues.
• A fundamental understanding of Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Understanding of ServiceNow reporting, scheduled reports, and ServiceNow Database views.

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $69,000-$98,500/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Requirements: