ServiceNow Platform Support Manager

Key Responsibilities

• Manages and resolves incidents against ServiceNow applications
• Performs routine maintenance to include performance monitoring and error identification/remediation
• Manages Update Set creation and migration
• Schedules and verifies instance clones
• Participates ServiceNow upgrade planning and execution
• Manages Instance Security, User/Group Access/Access Control Lists
• Contributes to ServiceNow releases Requirements
• U.S. Citizenship
• Active Secret clearance. Must be able to obtain a TS/SCI clearance
• Must be able to obtain DHS Suitability
• Minimum 8+ Years' systems administration experience
• Minimum 4+ Years' experience with ServiceNow Implementations
• Minimum 4+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.