ServiceNow Lead

The role holder is responsible for performing day to day support and maintenance, work with the functional team to develop solutions in ServiceNow PPM/Agile, and coordinate support and development efforts within the admin team. Working with business and Digital Solutions Stakeholders to translate requirements into development activities delivered via sprints. Has overall ownership of the ServiceNow ITSM Platform Strategy.

Key activities and responsibilities:

· Responsible for developing training plans for end users and customizing the platform to meet

evolving organizational needs.

· Responsible for the general support, administration, and maintenance of the ServiceNow

platform and associated applications.

· Work closely with the ServiceNow service partner and functional team to build requested

items and tasks, using workflows to manage processes from the customer to the fulfillment

teams.

· Develop, configure, and improve core and custom applications and work directly with end

users to resolve support issues.

· Responsibilities also include monitoring the health, usage, and compliance of ServiceNow as

well as develop system integrations and process automation.

· Create and configure business rules, UI policies, UI actions, client scripts, and ACLs.

· Create and configure notifications, UI pages, UI macros, script includes, formatters, etc.

· Guide development of ServiceNow modules to help leaders measure project success by

capturing data related to Cost, Schedule, Quality, and Effectiveness.

· Co-ordinate application and platform upgrades, load, manipulate, and maintain data between

ServiceNow and other systems, and create ServiceNow reports and dashboards.

· Directly contribute to the creation of the ITSM Platform Strategy

· Support the development of a 5 year ITSM Platform development and lifecycle plan, in

collaboration with the Global Service Manager and Business Teams

· Proactively manage resources to meet service delivery and business demands.

Ideal Education / Specific Qualifications/ Certifications:

· Bachelor's degree in a quantitative field including engineering, math, or computer science with a

proven track record of out of the box thinking and an ability to think large scale.

· ServiceNow System Administrator Certification is preferred.

· Candidate should have 5-7 years of IT Operations experience and 3-5 years of experience with

ServiceNow PPM/Agile administration in an enterprise environment.

Interested candidates or referrals, kindly comment below or contact roshni.chaurasia@msxi.com .

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