ServiceNow Consultant

Job Description

Neyo Ltd seeks a ServiceNow Consultant with hands-on experience in Discovery and CMDB within the ITOM suite. The ideal candidate will have successfully implemented and supported Discovery and CMDB configurations in real-world projects. Key Responsibilities:

• Configure, implement, and optimize ServiceNow ITOM modules with a strong focus on Discovery and CMDB.
• Work closely with clients to gather requirements, design technical solutions, and ensure alignment with best practices.
• Develop and customize workflows, business rules, and automation scripts to enhance platform functionality.
• Conduct Discovery troubleshooting, CI class mapping, and data reconciliation.
• Support integration efforts using REST/SOAP APIs and ensure data accuracy across CMDB relationships.
• Provide deployment, testing, and post-implementation support. Skills & Qualifications:
• Mandatory: Proven hands-on experience in ServiceNow Discovery and CMDB implementation (minimum one end-to-end project each).
• 2–3 years of ServiceNow configuration and implementation experience.
• Strong understanding of ITOM architecture, MID Server setup, credentials, and probe/sensor troubleshooting.
• Proficiency in scripting (JavaScript/Glide) and integration (REST/SOAP APIs).
• ServiceNow Certified System Administrator (CSA) – mandatory.
• CIS – ITOM / ITSM / ITAM certification – preferred.
• Strong analytical, communication, and client-facing skills.