ServiceNow Solutions Architect

Job Overview:

We are seeking a highly skilled Solution Architect to lead the development of innovative ServiceNow solutions. This individual will work closely with clients to understand their business needs and design scalable, flexible, and maintainable solutions.

Key Responsibilities:

• Collaborate with clients to gather requirements and develop solutions that meet their needs within the ServiceNow framework
• Design and implement solutions that are scalable, flexible, and easy to maintain, including leading proofs of concept for new integrations between ServiceNow and other enterprise systems
• Provide technical guidance and support to project teams throughout the project lifecycle, including working with ServiceNow support and other technical teams to address and resolve critical issues
• Create comprehensive technical documentation, including architecture diagrams, configuration guides, and development standards
• Stay up-to-date with emerging technologies and industry trends related to ServiceNow solutions

Qualifications:

• Minimum seven years of recent experience in solution architecture, with a focus on ServiceNow, including extensive experience in two or more ServiceNow modules (LSD, WSD, ITAM/ITOM, HRSC, IRM, CSM, and more)
• Bachelor's degree from an accredited college or university in computer science, information technology, or a related field is preferred; ServiceNow CAD (Certified Application Developer) and one or more CIS (Certified Implementation Specialist) certs required, and CTA (Certified Technical Architect) or CMA (Certified Master Architect) strongly preferred
• Experience in supporting business solutions hosted on ServiceNow from a developer or administrator perspective, inclusive of the challenges associated with upgrades, integrations, and operational support
• Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data
• Proven familiarity with ServiceNow and other technology platforms commonly used to service core business functions
• Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams