ServiceNow Engineer – CMDB in Phoenix, AZ (Hybrid)- Locals :: USC /GC :: Fulltime Role

Job Title: ServiceNow Developer / Engineer CMDB Focus

Location: Phoenix, AZ (Hybrid)- Locals Only

Duration: Fulltime Role

Interview: Video / Final Round- In Person

Visa- USC/ GC Only

Job Description

Candidates must also be local to the area

Position Overview

We are seeking a skilled ServiceNow Developer / Engineer with hands-on experience in the Configuration Management Database (CMDB) to join a dynamic IT team. This role focuses on designing, configuring, and optimizing CMDB-related solutions to improve data accuracy, automate discovery, and support IT Service Management (ITSM), IT Operations Management (ITOM), and Asset Management capabilities.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions, with a focus on CMDB, Discovery, and Service Mapping.
• Integrate CMDB data with ITSM, ITOM, and Asset Management modules to enhance operational efficiency.
• Configure identification and reconciliation rules, CI classes, and relationship models.
• Develop and maintain automation scripts using JavaScript, Glide APIs, Flow Designer, and Orchestration tools.
• Conduct CMDB audits, data analysis, and reconciliation to ensure data integrity.
• Collaborate with stakeholders to define requirements, estimate work, and deliver technical solutions.
• Troubleshoot and resolve issues related to CMDB data, integrations, and platform performance.
• Support platform upgrades, patching, and continuous improvement initiatives.
• Participate in Agile ceremonies including sprint planning, demos, and retrospectives.

Required Skills & Experience

• 3+ years of hands-on ServiceNow development or engineering experience.
• Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
• Proficiency with JavaScript, Glide APIs, Flow Designer, and ServiceNow platform configuration.
• Experience with one or more ServiceNow modules: ITSM, ITOM, ITAM, or SAM.
• Knowledge of Discovery, MID Server configuration, and integration protocols (REST, SOAP, JDBC, etc.).
• Ability to create technical documentation and solution design specifications.

Why This Role is a Great Opportunity

• Work with a fast-growing enterprise IT team on critical ServiceNow projects.
• Collaborate directly with architects and delivery leads on enterprise-level initiatives.
• Gain exposure to multiple ServiceNow modules and integration scenarios.

Hybrid work arrangement in the Greater Phoenix area.