ServiceNow System Administrator

Description

• Perform day-to-day administration of the ServiceNow platform, including managing user access, roles, and permissions.
• Configure and maintain forms, workflows, and business rules.
• Monitor system performance and conduct regular maintenance tasks.
• Customize and configure ServiceNow applications and facilitate the rollout of new applications and modules.
• Develop and maintain Service Catalog items and associated workflows.
• Create and manage dashboards and reports to track KPIs and SLAs.
• Design and implement integrations between ServiceNow and other enterprise systems.
• Develop and manage automation scripts to streamline processes.
• Provide technical support for ServiceNow-related issues and inquiries.
• Troubleshoot and resolve issues related to the ServiceNow platform.
• Conduct root cause analysis for system issues and implement corrective actions.