ServiceNow Administration and Engineering Lead

Job Title: Servicenow Platform Admin/Engineer

Servicenow Platform Admin/Engineer

Keywords : Key Skills: ServiceNow Platform, Integrations, MID Servers, High Availability/Disaster Recovery, Virtual Agent, Now Assist, GenAI Skill Kit

Experience: 8+ years

Plano, TX or Richmond, VA

• Solid understanding of Servicenow Platform, MID Server Architecture, High Availability/Disaster Recovery etc
• Lead the design and roll-out of complex ServiceNow Installations, ensuring they align with industry best practices and client needs
• Experience with Enhancing the ServiceNow Virtual Agent with Now Assist to provide conversational, context-aware self-service experiences for users
• Experience in creating and deploying custom GenAI skills unique to business workflows using the Now Assist Skill Kit
• Proven experience as a Technical Architect or similar role, with a focus on designing and implementing ServiceNow solutions.
• Up to date with the latest updates and features in the ServiceNow platform, advocating for their adoption when relevant.