Senior ServiceNow Technical Expert

ServiceNow Architect Job Description

We are seeking an experienced ServiceNow Architect to lead the design, implementation, and maintenance of our ServiceNow solutions. The ideal candidate will have expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Discovery, and Service Mapping modules. Key Responsibilities:

• Design and implement ServiceNow solutions that align with business objectives.
• Collaborate with stakeholders to gather and analyze requirements.
• Lead architecture and design discussions, providing expertise in ServiceNow best practices.
• Configure and customize the ServiceNow platform to meet specific business needs.
• Implement and optimize ITSM processes to enhance operational efficiency.
• Oversee the configuration and management of CMDB, ensuring accurate and up-to-date configuration data.
• Utilize ServiceNow Discovery and Service Mapping tools to enhance visibility and understanding of IT infrastructure.
• Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems and applications.
• Provide technical guidance and mentorship to junior members of the ServiceNow team.
• Stay current with ServiceNow releases, features, and industry best practices. Required Skills and Qualifications:
• Proven experience as a ServiceNow Architect with expertise in ITSM, CMDB, Discovery, and Service Mapping.
• ServiceNow Certified Implementation Specialist and other relevant certifications are a plus.
• Strong understanding of ITIL processes and best practices.
• Proficiency in JavaScript, Glide Script, and other scripting languages used in ServiceNow development.
• Experience with ServiceNow integrations and REST/SOAP web services.
• Excellent communication and interpersonal skills.
• Ability to analyze complex problems, propose solutions, and implement them effectively. Benefits:

This is an excellent opportunity for a skilled ServiceNow Architect to join our team and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. How to Apply:

If you are a motivated and experienced ServiceNow Architect looking for a new challenge, please submit your resume and cover letter for consideration. We look forward to hearing from you!