ServiceNow Knowledge Management Expert

Customer Experience Strategy Lead

This role focuses on establishing a ServiceNow knowledge base as a central hub for the organization's collective knowledge.

• Developing a structured approach and collaborating with subject matter experts
• Crafting a knowledge management strategy

The objective is to create a centralized, easily accessible, and maintainable content library in ServiceNow.

Avoiding knowledge gaps and addressing them proactively is crucial. Mandatory Requirements:

• ServiceNow Knowledge Base module - Hands-on experience in designing and organizing knowledge content.
• Knowledge management principles and strategy expertise.
• Effective communication skills - Comfortable interacting with leadership and subject matter experts. Desirable Skills:
• Knowledge management certifications.
• Background in healthcare.